Terms of Service

1. Who we are and these terms

PrintoShop is an online print shop management software operated by PrintoShop . These Terms of Service ("Terms") apply to everyone who creates an account or uses the software, website, mobile pages and support channels ("Service"). By creating an account or using the Service you agree to these Terms and to our Privacy Policy.

2. Your account

• You must be at least 18 years old and able to enter a contract under Indian law.
• Give correct business details. You are responsible for your login details and for everything done by staff users you add.
• Tell us immediately at support@printoshop.in if you suspect unauthorised use of your account.

3. Plans, free trial and payments

• The Free plan has monthly usage limits shown on the Pricing page. Paid plans are billed monthly or yearly in Indian Rupees.
• Plan prices are inclusive of applicable GST. A tax invoice or payment receipt for every payment is available in your account under Subscription.
• Payments are processed by Razorpay. If you choose autopay (UPI AutoPay, card or e-mandate), the plan renews automatically until cancelled.
• If a renewal fails, paid features may become view-only until payment is completed. Your data is not deleted because of a failed payment.
• We may change plan prices with at least 30 days' notice. The new price applies from your next renewal.
• Refunds and cancellations follow our Refund & Cancellation Policy.

4. Your data

• You own the business data you enter: customers, quotations, job orders, invoices, payments and files.
• For your customers' personal data, you decide why it is collected and we process it only to provide the Service to you. You are responsible for having a lawful basis to store and message your customers.
• We keep regular backups, but you should also export important records periodically.
• If you close your account, you can ask for an export within 30 days. After that, data may be permanently deleted, except where the law requires us to keep it (for example, our own GST and accounting records).

5. Acceptable use

You agree not to:

• use the Service for anything unlawful, including fake GST invoices, fraud, or printing material that infringes copyright or trademarks;
• send spam or unsolicited bulk messages to people who have not agreed to receive them;
• upload viruses, attempt to break security, scrape the Service, or overload it with automated requests;
• resell or give access to the Service to others except your own staff, unless we agree in writing.

We may suspend accounts that break these rules, after notice where reasonably possible.

6. Service availability and support

We work to keep the Service available and secure, but it is provided "as is" and may occasionally be unavailable for maintenance or reasons outside our control. Support is available on WhatsApp/phone +91 79906 25007 and by email at support@printoshop.in.

7. GST and invoices you create

The Service helps you prepare GST tax invoices, bills of supply and reports. You remain responsible for the correctness of your tax rates, HSN/SAC codes, customer details and your GST filings. Please confirm tax treatment with your accountant.

8. Limitation of liability

To the extent allowed by law, we are not liable for indirect losses such as lost profits, lost business or lost data that could have been prevented by keeping your own exports. Our total liability for any claim is limited to the fees you paid us in the 12 months before the claim.

9. Suspension and termination

You can stop using the Service at any time. We may suspend or end access for non-payment, misuse, or if required by law. Where possible we will give notice and a chance to export your data.

10. Changes to these terms

We may update these Terms. Important changes will be notified by email or inside the software before they apply. Continuing to use the Service after that means you accept the updated Terms.

11. Governing law and disputes

These Terms are governed by the laws of India. Courts at Rajkot, Gujarat have exclusive jurisdiction. Before going to court, please contact us so we can try to resolve the issue within 30 days.

12. Grievance officer and contact