Refund & Cancellation Policy

1. Try before you pay

PrintoShop has a Free plan and a free trial, so you can use the software with your real work before paying. No card is needed to start.

2. Cancelling a plan

• You can cancel at any time by writing to support@printoshop.in or on WhatsApp +91 79906 25007 from your registered email or phone.
• If you pay with autopay, you can also stop the mandate from your UPI app, card or bank. Please also inform us so we can update your account.
• Cancellation stops the next renewal. Your paid plan stays active until the end of the period you have already paid for. After that the account moves to the Free plan or view-only access; your data is not deleted.

3. Refunds

• Yearly plans: if you are not satisfied, ask for a refund within 7 days of your first yearly payment and we will refund it in full.
• Monthly plans and renewals: payments are not refunded for partly used periods; cancel any time to stop the next charge.
• Top-up packs and credits (extra documents, messages, AI credits) are not refundable once any part is used.
• Duplicate or wrong charges: if you were charged twice or charged after cancelling, we refund the extra amount in full.
• Failed payments: if money was debited but the payment failed, it is usually reversed by your bank automatically within 5–7 working days. Contact us if it is not.

4. How refunds are paid

Approved refunds are returned to the original payment method (UPI, card, net banking) through Razorpay within 5–7 working days after approval. Bank processing times may add a few days. We will share the refund reference on request.

5. Delivery of the service

PrintoShop is online software; nothing is shipped physically. Your plan is activated in your account immediately after a successful payment, and your invoice is available under Subscription in the software. If activation does not happen within 1 hour of payment, contact support.

6. Contact

See also our Terms of Service and Privacy Policy.